Frequently Asked Questions

Please see the drop downs for commonly asked questions and answers. If you still have questions, please email us at and our team would be happy to assist you.


  • Is there a Wolf Circus store?

    We do not have a Wolf Circus store, but we do have open hours for our Studio in Vancouver for you to come in and try our jewelry on in person.

    For more information, check out our Contact page.

  • If I live in Vancouver, can I pick up or return items in person?

    We offer free local pickups as a shipping option during checkout. 

    Please contact to organize a date and time for you to drop off your return.


  • I placed an order as a gift. Will there be a receipt in the package?

    In an attempt to reduce our carbon footprint, we do not include paper invoices in our packages. The only receipt of purchase you will receive is the initial confirmation email, with your order number. 

    If the giftee had a different item in mind, they can forward the Order #, Shipping Address and Phone Number to to initiate the return process towards a Store Credit.

  • Do you do custom orders?

    We always try to accommodate custom orders. Please email with your inquiry and we will be happy to explore the request with you.

  • Do you do split shipments?

    We will ship your entire order together unless otherwise requested, in which case new shipping costs will be calculated.

  • Do you offer price protection?

    As a small business, it is unfortunately not viable for us to provide price protection on any orders placed prior to the start of a sale. In order to stay in the loop on upcoming sales and promotions, we suggest subscribing to our Newsletter—we promise no fluff, and only the good stuff. 

  • Can I cancel or change my order?

    To modify or cancel an order, email us at within 24 hours of placing the order. If you wish to cancel an order for an item with a disclaimer, we are happy to extend the cancellation/exchange policy to 72 hours from the time the order is processed. If an order is cancelled beyond these time frames, we are only able to offer a refund in the form of store credit.

    Please note that we are not able to cancel or modify an order once it has been processed for shipment.

  • What is Afterpay?

    Afterpay allows you to split your payment into 4 bi-weekly instalments.

    Not available for Gift Cards or pre-order items, you will need to place separate orders for these items if you wish to use Afterpay.

    Visit the Afterpay FAQ for further questions.


  • Where is your jewelry made?

    All of our items are handmade in our studio in Vancouver, BC by a team of very talented jewellers and production staff.

  • When will you restock an item?

    Sign up to receive a notification for when an item is back in stock by selecting “Notify when Available” under the item.

  • Do you offer repairs?

    We offer repairs for items purchased through Please view our Repairs page for more details.